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Definition of Customer Satisfaction

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What is customer satisfaction?
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Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of the service provided, the atmosphere of the location where the product or service is purchased, and the price of the product or service.

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Definition of customer satisfaction: The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers.

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When customers are pleased with the goods or services they have bought, you can refer to this as customer satisfaction. Customer Satisfaction Definition Customer satisfaction is a term used to describe a scenario when an exchange meets the needs and expectations of its user. It captures the provision of goods or services that fulfil the customer’s expectations in terms of quality and service in relation to the price paid.

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Definition: Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company. a customer satisfaction index/rating/score The car manufacturer receives consistently high customer satisfaction ratings. achieve / increase / maximize customer satisfaction a customer satisfaction survey.